SECURITY DEPOSIT

As is standard practice for Accommodation providers across the Hospitality industry, we do require a $100 security deposit, before a key is issued. This deposit is seperate to the actual price of the room, and is returned as long as no incidentals have occured.

Incidentals could be anything from a lost key, broken lamp, stained carpet, etc. It could be everything and anything you can imagine that can go wrong, and is ultimately the responsibility of the guest, hence why we require a deposit - just in case.

Security Deposits can be done 1 of 3 ways.

Credit card details provided to us: 

The fastest way, however it must be a CREDIT card, as in without limit. If it says "debit" on the card, it is a debit card. EFTPOS cards are also not credit cards. 

Debit card pre-autherisation of $100:

A $100 pre-autherisation, per room, on a provided debit card. This pre-autherisation is essentially a hold of $100 on your provided card, it is not a payment from your card.

Upon check-out, given no incidentals have occured, this pre-autherisation is cancelled. However, it can take between 2-7 business days for this hold to clear from your card. After we cancel the pre-autherisation, it is then up to your bank to complete their processes and remove the hold from your card.

If you would like to double check on this, we are more than happy to assist via phone or email anytime*.

Cash deposit of $100: 

A $100 cash deposit, per room, provided to us upon check in. This deposit is returned to you physically in Reception upon check-out, given no incidentals have occured. 

This is a faster method of recieving your deposit back than a pre-atuherisation, however if you are leaving earlier than Reception is open (from 9am weekdays, 10am weekends), please let us know as soon as possible, so that we can arrange an alternative method of getting your deposit back to you.  

If you believe you have accidently left a deposit behind, please contact us via phone or email anytime*. 

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If you are unhappy or suprised with having to provide a security deposit, there is unfortunately nothing to be done. We endavour to inform our guests well ahead of time of our Term's & Condition's, however it is ultimately your responsbility as a guest to make yourself aware of the these conditions that you automatically agree to when making a reservation.  

Refusal to pay a security deposit can potentially result in the cancellation of your reservation, without a refund - as it part of the condition's you agree to when the reservation was made in the first place.

If you have any suggestions on how we can improve guest awareness of security, please email through any suggestions you may have to info@moemotorinn.com.au. 

We are always looking to improve awareness and to promote transparency.

Our current measures include:

* Automated text message's to your phone upon booking informing of the $100 security

* Our FYI page on Security Deposit's

* Signage indicating the need for a Security Deposit onsite

* Staff trained in informing guests about security when reserving over the phone

* "By clicking confirm I have read and agree to the term's & Condition's and Canncelation policy", without clicking confirm you are unable to move ahead with any reservation.

* Important Information/Price information on both Expedia & Booking.com detailing a $100 security deposit required at check-in.  

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* While we do run our number (03) 5127 1166, 24-hours a day, we are human beings who do need sleep. We kindly ask that if you do need to inquire about your deposit, to please wait until after 9am and no later than 10pm, to contact us - unless it is urgent.