Security Deposits

Cash deposits are returned on the day of departure. It is required by our Staff to overlook your room to ensure no personal belongings have been left behind and no incidentals have occurred. Cash deposits can only be returned to the guest named under the reservation unless organised otherwise. 

Your security deposit will show as a "Pending Transaction" this will automatically be reversed by your bank on the day of your departure- (if we have not needed to claim for any incidentals) This may take up to 10 working days and this is processed by your bank.

Please note that after 10 working days if you believe that something is not right. Logon to your Net Banking (not your phone App) and see if "pending" is still showing or if that has disappeared. If that has disappeared, then your bank has done their procedure. If it is still showing as pending your bank maybe a day or two behind. 

If you believe that we have deducted your security deposit - (which we would only do if there was any incidentals). We require proof to be able to follow this up for you. A screen shot of your net banking (not your phone app) showing the transaction would be necessary, please blank out any other transactions as we only need to see balance of the $100 being removed.

Moe Motor Inn does not take $100 from your account, it is a preauthorization which is your bank placing a hold (Pending Transaction) for any incidentals. What is an incidental? - ex: Key lost, Lamp Broken, Stolen TV remote.

For inquires and follow ups on Security deposit - after the 10 working days. Please email us on info@moemotorinn.com.au

Please contact us as our system does not recognised what card it is and will automatically take the $100 as a payment. Our system clearly states payments of Cash, Amex, Visa or Mastercard. Unfortunately if you have used a savings card we will require proof of transaction.

If you have any suggestions on how we can improve guest awareness of security, please email through any suggestions you may have to info@moemotorinn.com.au. 

We are always looking to improve awareness and to promote transparency.

Our current measures include:

* Automated text message's to your phone upon booking informing of the $100 security

* Our FYI page on Security Deposit's

* Signage indicating the need for a Security Deposit onsite

* Staff trained in informing guests about security when reserving over the phone

* "By clicking confirm I have read and agree to the term's & Condition's and Cancelation policy", without clicking confirm you are unable to move ahead with any reservation.

* Important Information/Price information on both Expedia & Booking.com detailing a $100 security deposit required at check-in.  

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